Terms and conditions of sale
GENERAL TERMS AND CONDITIONS OF SALE
1. PURPOSE OF THIS DOCUMENT
1.1 These General Conditions of Sale (hereinafter referred to as “General Conditions”) regulate the sale to end consumers (“Customers”) of the customized school uniforms (“Products”), as sold by OVS S.p.A. (hereinafter “OVS”), through the dedicated area on the website unifoms.ovs.it following the procedures listed in said area, between OVS and the Customers, which will be regulated by these General Conditions of Sale. Products can only be sold through the website www.school-uniforms.ovs.it in Italy. For the purposes of these General Conditions, the end consumer is understood as being any natural person acting for purposes other than business, commerce, artisan or professional activities.
1.2 Products are sold by OVS S.p.A., with registered office at Via Terraglio no. 17 30174 Venice Mestre, Venice business register, Fiscal Code and VAT reg. no. 04240010274. For any information concerning these General Conditions and/or purchases made based on same, the persons concerned can complete the specific assistance request form in the Customer Assistance area of the Web Site www.ovs.it.
2. CONTRACT TERMINATION PROCEDURES
2.1 The information and details in the e-commerce area of the Website uniforms.ovs.it must not be considered as offers; they are simply an invitation to the Customer to conclude transactions by submitting purchase proposals. A purchase proposal for products is submitted by the Customer when an electronic-format order form is sent out, which the Customer will need to complete and confirm in the order summary screen. Once the Order Form has been submitted, an order summary window will open and an email with be sent confirming receipt of the order. By sending the order form, the Customer accepts that any purchase agreement will be regulated by these General Conditions. All orders are subject to the acceptance of OVS, which reserves the right not to accept orders in the event that: - the data provided by the Customer at the time of completing the order form are incomplete or incorrect; - the Customer cannot be considered an end consumer or meet the requirements to enforce payment conditions.
3. PRICES AND PAYMENT TERMS
3.1. The retail prices of the Products, shipping costs and methods of payment are those listed on the Website and are stated in euros. The retail prices of the products include VAT but do not include shipping costs, which will be added to the total amount owed.
3.2 Basing on the business agreement, the Customer undertakes to pay the price for products purchased in the following manner: - Online credit cards: payment with Visa, Mastercard, American Express. Credit card payments are directly managed by Adyen secure servers that, thanks to the use of SSL 128 encryption, guarantees the security of online transactions. OVS will therefore not become aware of any of the Customer’s credit card details. On receipt of the order, OVS will make a pre-authorisation request on the Customer’s credit card to make sure that the Customer has sufficient funds to complete the transaction. Credit cards are subject to checks and authorisation by the issuer. OVS will not be liable in the event that the issuer declines payment. Once the contract has been concluded as per article 2 above, the credit card payment will become definitive.
- Paypal.
- COD (cash on delivery)
4. PRODUCT SHIPMENT
4.1. Products will be delivered based on the times and methods listed for the delivery service chosen by the Customer from the options available on the Website or preemptively agreed.
4.2. The risks relative to the Products pass to the Customer as soon as said Products are handed to the courier.
5. PRODUCTS
5.1. Products on the website are OVS brand products and products under other brands, legally traded by OVS S.p.A. The characteristics of each Product are stated on the website on each info sheet. However, the colours may not be exactly the same or may slightly differ as those shown on the website, due to the type of browser and monitor used.
6. GUARANTEE
6.1 A legal guarantee of conformity is provided as per Seller’s obligation, compliant with Lgs. Decree 6-9-2005 no. 206 art. 128 and successive. This is a guarantee covering all consumer goods and it also applies to defects in conformity for a maximum period of 24 months from the delivery date for purchases made by private customers. The conformity defect must be reported to the Seller no more than 2 months from the date of discovery of same. Unless otherwise proven, it is presumed that conformity defects occurring no more than 6 months from the date of purchase of the product existed prior to this date.
6.2 If the Customer considers the Products to be faulty, they may apply the legal guarantee in one of the following ways:
a) requesting a refund by activating the returns process through the site, accessing the personal area within 60 working days from the date of receipt of the products in question.
OVS will check the products (which must have all the tickets, care and composition labels) and will inform whether accepting or not the returned products. In case of acceptance of damaged products OVS will redund the Customer.
7. DATA PROTECTION
7.1 As far as concerns the conditions for the collection and processing of the Customer’s personal data and the relative purposes, please see the privacy policy statement on the website.
8. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
8.1. The General Conditions of Sale are regulated by Italian law and specifically by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code) with specific reference to the law on distance contracts, and by Italian Legislative Decree no. 70, 9 April 2003, concerning e-commerce. Any disputes concerning the validity, interpretation or execution of these General Conditions of sale will be regulated by the judge of the consumer’s place of residence or domicile.
ANNEX
Withdrawal form (pursuant to art.49, subsection 1, lett. H, lgs. decree 6 September 2005 no. 206 “Consumer code”)
Sending via post to OVS S.p.A., for the attention of e-commerce OVS, Via Terraglio 17, 30174 Mestre Venezia or by email to uniform@ovs.it
With this letter, the undersigned hereby informs you of their decision to withdrawal from the contract of sale for the following products:
[Clearly state the products concerned]
Ordered on [ insert date ]/ received on [ enter date ]
Customer’s name
Customer’s address
Customer’s signature (only if sent in hard copy form)
Date